Creating an outstanding patient experience has long been a familiar aim for everyone at ChristianaCare. The strategic aim Exceptional Experience recognizes that not everyone is ready to identify themselves as a patient. When we’re not in a hospital bed or a doctor’s office, most of us think of ourselves as people — not patients. As we move outside the walls of our hospitals and facilities to address the health of the community, our efforts to improve the experience of health care must follow suit. How do we reach out? How do we understand what’s important to the people we serve? How can we personalize their experience? Exceptional Experience challenges us to work together to find new ways of providing care that our neighbors value.