ChristianaCare Is Here for You
Our ChristianaCare expert caregivers know how important it is for you and your loved ones to get safe and convenient care. It is important for us, too. That’s why we’re taking the extra steps to make sure you have really great care, when you need it.
If you’ve delayed care, now is the time to reconnect with your doctor. With the safety and well-being of our patients, caregivers and community in mind, we are gradually reopening our services with the following changes and enhancements:
- Video Visits (primary and specialty care) using ChristianaCare Patient Portal
- Phone Visits (primary and specialty care)
- In-Office Visits (primary and specialty care)
- Hospital and Emergency Care
- Urgent Care
- Surgical Procedures (updated policies)
- Rehabilitation Services (such as physical therapy and cardiac rehabilitation)
- Diagnostic Testing, Lab and Imaging
- And more
ChristianaCare is committed to your health and safety.
Testing and Screening
For those coming to see a provider in person, you will be asked screening questions on the phone while making your appointment to ensure the safety of yourself and others. And, you will be screened before entering our hospitals, emergency departments, and practice locations.
For those getting telehealth care over the phone or via video, you will be screened at the start of your visit.
Employees are screened every day before the start of their shift. Testing is required for any employee with any COVID-related symptom.
Masks and Protective Equipment
All patients, visitors and employees are required to wear a mask or face covering while they are in our buildings. If you do not have your own mask, we will provide you with one. Children under 3 years old are not required to wear a mask. Masks must cover both the nose and mouth at all times.
Visitors and patients wearing a valved mask will be given a surgical mask to use in place of/over the valved mask; valved masks only offer limited protection against COVID-19.
All ChristianaCare employees will always be dressed in appropriate protective gear and equipment.
Handwashing and sanitizing our hands are done regularly to avoid the spread of COVID-19. Hand sanitizer will be available for use. Additionally, we have enhanced cleaning practices at all our facilities to provide an extra layer of safety.
We are taking steps to support physical distancing and ensure people can stay six feet apart or more. These may include special instructions when arriving for appointments, such as waiting in the car outside until you receive a call or text message that it’s time to come in. Signage around waiting room chairs and floor decals are in some areas to help ensure social distance. Visitors are limited as part of our visitor policy.