Why Choose the Christiana Care VNA
We all want to be safe, well and independent at home. After all, home is where the heart is, and with skilled, compassionate care, you or your loved one can also find healing.
When you need a skilled home health agency, you can select the home health care provider of your choice— such as Christiana Care Visiting Nurse Association (VNA)—no matter who provided your previous care or where you may have been referred. To help you make the most informed choice, here are the nine most important questions to ask before choosing a home health care provider:
1. What services does the home health agency offer?
You want a home care professional who has experience managing your specific condition or health care needs. Christiana Care VNA health care professionals provide a variety of nursing care for all ages, including help with daily tasks, pediatric and special needs care, Alzheimer’s and dementia care, physical, occupational and speech therapy, pain management and infusion therapy. Because we are skilled in providing medical care, you can be assured you will receive the right care even when your needs change.
2. What kinds of technology does the agency use?
The best in-home care is supported by the most appropriate and effective technologies available. Christiana Care VNA health care professionals use state-of-the-art technology, including digital photography to assess wound management, and electronic patient records and telehealth for remote cardiac and respiratory monitoring. These tools help us provide the very best professional care in your home.
3. What are the agency’s certifications?
Anyone can claim they are experienced in professional home care. Christiana Care VNA is fully accredited by the Joint Commission’s Home Care Accreditation Program, the gold standard of excellence in quality and safety. Plus, we are fully certified by Medicare and licensed by the state of Delaware. This means you can be sure you or your loved one will receive the highest quality of care.
4. How long has the agency been providing care?
Long-standing experience in the community is an important qualification. Christiana Care VNA has been serving the people of Delaware since 1922. As a part of Christiana Care Health System, you can trust us to provide the skilled care that makes a difference.
5. What support services are available?
Out-of-home support is an important part of care giving. Christiana Care VNA offers adult day care for patients with Alzheimer’s disease and dementia at our Evergreen Center. Plus, we support caregivers with regularly scheduled support group and education events.
6. How does the agency ensure quality? Do supervisors inspect care?
Quality patient-centered care comes from oversight that ensures the highest standards of care are met for every patient and every patient’s unique needs. Christiana Care VNA has a vigorous quality-control program meeting Joint Commission standards and an active performance-improvement committee that identifies goals and areas of focus and reports to the VNA board. In fact, our care is often cited as best practice and used as an example to other care agencies and organizations. That means you can count on high-quality care from each of our health care professionals.
7. How often will the agency communicate with my doctor?
Working together with your physician is an important part of care in the home. Christiana Care VNA health care professionals partner with your physician at the start of your care and any time there are changes in your condition or treatment. We also talk to your physician to change the plan of care when necessary. By working as a team, we make sure your exact health care needs will be met.
8. What procedures are in place to handle emergencies?
Being prepared takes on special meaning when you have a home care professional meeting your needs. You want to be sure your care giver can effectively respond to any emergency. Christiana Care VNA professionals are trained and skilled in meeting the needs of their patients – even unexpected problems. But we take that care one step further by teaching our patients and their families what to do in the event of an emergency, and we develop an emergency plan with them. Members of our clinical staff are also on-call for phone advice at all times. Because we are thoroughly prepared, you can have peace of mind about the care we provide.
9. Are the agency caregivers available 24 hours a day?
You never know when you may need extra help or support. Nights. Weekends. Holidays. Christiana Care VNA is standing by to serve you. Call us any time, 24 hours a day, 365 days a year. We’re here whenever you need us.
|Christiana Care Visiting Nurse Association|
|New Castle County Office
1 Reads Way, Suite 100
New Castle, DE 19720 directions
|Kent and Sussex County Office
2116 S. Dupont Highway, Suite 2
Camden, DE 19934 directions
|Call 888-862-0001 (888-VNA-0001) for more information. We’re available 24 hours a day to schedule appointments or provide assistance.|