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Exceptional Experience

ENGAGING OUR EXTRAORDINARY CAREGIVERS,
ANTICIPATING THE NEEDS OF OTHERS

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ENGAGING OUR EXTRAORDINARY CAREGIVERS,
ANTICIPATING THE NEEDS OF OTHERS

Women & Children’s Health transformation

ChristianaCare’s new Center for Women & Children’s Health, opening in 2020, is designed for the whole family. The new family-focused Center for Women & Children’s Health includes an eight-story building and state-of-the-art care. Much more than bricks and mortar, this initiative signals a transformation of women’s and children’s care at ChristianaCare.

The center will feature private patient rooms (perfect for bonding, breastfeeding and learning to care for a newborn), larger labor and delivery suites, an innovative neonatal intensive care unit, a family-friendly rooftop garden and the respectful, expert care that is ChristianaCare’s hallmark. Once completed, all of Christiana Hospital will provide private patient rooms.

Woman having pre natal scan in hosptial

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Raising minimum wage positively impacts health

Raising minimum wage positively impacts health

Express check-in at Medical Aid Units

Express check-in at Medical Aid Units

New program helps improve cancer care, lowers cost

New program helps improve cancer care, lowers cost

Center for Provider Wellbeing  helps providers build resilience

Center for Provider Wellbeing helps providers build resilience

State-of-the-art hospital care for patients with behavioral health needs

State-of-the-art hospital care for patients with behavioral health needs

Raising minimum wage positively impacts health

Express check-in at Medical Aid Units

New program helps improve cancer care, lowers cost

Center for Provider Wellbeing helps providers build resilience

State-of-the-art hospital care for patients with behavioral health needs

Arrows pointing upwards

Raising minimum wage positively impacts health

ChristianaCare, the largest private employer in Delaware, has increased its minimum wage to $15 an hour — the first health system in Delaware to make this commitment.

“Our extraordinary caregivers are our most important investment,” said ChristianaCare President and CEO Janice E. Nevin, M.D., MPH. “We serve together, guided by our values, Excellence and Love. In every position, at every level of our organization, each of our employees plays a vital role in the care of our patients and their families. This is the right thing to do for our employees, and we also believe that it will have a positive economic impact on our community.”

“This also is the right thing to do for the health of our community. We know that there is a strong link between financial health and physical health, and as health care providers it’s important for us to lead by example in paying wages that support the financial security of our workforce,” Dr. Nevin said.

Lady smiling

Express check-in at Medical Aid Units

Enabling fast access to a medical professional when it is needed, ChristianaCare offers express check-in at its five medical aid units conveniently located in Newark, Smyrna, Glasgow, Middletown and Stanton. This service enables patients to check online to see which medical aid unit has the shortest wait time and reserve their place in line.

Cancer care ribbon

New program helps improve cancer care, lowers cost

A new clinical pathway for cancer patients called Supportive Care of Oncology Patients (SCOOP) at the Helen F. Graham Cancer Center  & Research Institute is improving care, reducing Emergency Department visits and hospital admissions and lowering costs. Key to the pathway success is the introduction of supportive and palliative care management early in the patient experience and an electronic nurse navigation checklist to keep everyone on track.

For the first two years of the pathway, when compared to a control group of similar patients not on the pathway, SCOOP patients experienced fewer Emergency Department visits (34 vs. 54 percent), fewer hospital admissions (23 vs. 34 percent) and fewer readmissions (18 vs. 32 percent). Correspondingly, cost savings for pathway patients was estimated on average to be more than $1,500 per patient. The total cost savings for 207 SCOOP patients through October 31, 2018, was more than $319,000. SCOOP patients had fewer Emergency Department visits and hospitalizations.

Group of people smiling

Center for Provider Wellbeing helps providers build resilience

In health care, a profession devoted to helping others, providers can be hesitant to seek help for themselves when they experience secondary trauma or feelings of distress, anxiety or guilt after especially difficult cases. ChristianaCare’s Center for Provider Wellbeing partners with clinicians to learn more about their needs and goals and offers resources and programs to prevent burnout, build resilience and promote joy in the practice of medicine. Our research and programming are quickly becoming best practice in the industry.

Nurse making patient bed

State-of-the-art hospital care for patients with behavioral health needs

ChristianaCare replaced its inpatient Behavioral Health Unit at Wilmington Hospital with a new, expanded facility that provides advanced approaches to care for hospital patients who require both medical and psychiatric care. The new unit — at 21,000-square-feet — doubles the size of the previous unit and includes such features as four distinct pods to address needs of specific patient populations, an increase in the number of beds from 24 to 30, and more treatment space for group therapy, education and private one-on-one treatments.