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Health & Safety
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Visitor Policies
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Coming for Care?

The coronavirus (COVID-19) pandemic continues to affect our lives and our health. As cases rise in our communities, we are adapting our policies to protect against the new variants of COVID-19. We need your help.

  • Get your COVID-19 vaccine and booster.
  • Wear a mask when with people outside your immediate family.
  • If you are sick, ASSUME it’s COVID-19 and stay home except to get a test.
  • Do NOT go to the emergency room unless you are having a severe medical emergency.

Top COVID-19 Questions

To find out where you can get a COVID test, visit the State of Delaware website at coronavirus.delaware.gov/testing or the State of Maryland at covidlink.maryland.gov/symptoms-testing. Additionally, at-home COVID test kits may be available at retail pharmacies. Please DO NOT go to the emergency room or call ChristianaCare for a COVID test.

If you’re sick, ASSUME it’s COVID-19 – stay home except to get a test. Use a home test if you can – if it’s positive, you can trust the result. If it’s negative, you still may want to get a laboratory-based PCR test if you’re high risk, live or work with high-risk people, or if your doctor recommends a PCR test. Do not go to the emergency room unless you are experiencing a severe medical emergency.

If you test positive, you must isolate for at least 5 days, and then wear a mask whenever around others for an additional 5 days. For more information, see: COVID-19 Quarantine and Isolation | CDC.

If you test negative, and are up to date on vaccines (including all recommended boosters), you can return to normal activities. If you are not up to date and you have symptoms, you should quarantine for 5 days. If you are not up to date, but have no symptoms, you can continue usual activities. Take steps to get up to date to protect yourself and others.

Most people with COVID-19 have mild illness and can recover at home without medical care. Get rest and stay hydrated. Take over-the-counter medicines, such as acetaminophen, to help you feel better. However, some people who have symptoms and are higher risk of severe illness may benefit from treatment, with either oral pills or monoclonal antibodies. Call your doctor right away if you test positive, so that he or she can help you determine if you’re a candidate for treatment. Medications have to be given within the first few days to be effective, so don’t delay. Be sure to get care or call 911 if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency. Learn more at: What to Do if You're Sick | CDC.

Yes. Our services and practices are open for in-person care, and we also offer video and telephone visits that can provide a great experience in the comfort of your own home. Ask your health care provider what options are most appropriate for your needs. Our video visits are powered by our patient portal, which puts your health information at your fingertips.

Need a primary care doctor? Call us today at 302-777-0643 or visit our Primary Care webpage. Looking for other types of care? Call us at 1-800-693-2273.

Yes. When you come to see a provider in person, you will be asked screening questions on the phone while making your appointment to ensure the safety of yourself and others. And you will be screened before entering any of our facilities.

If you are getting telehealth care over the phone or via video, you will be screened at the start of your visit.

Yes. All patients, visitors and employees are required to wear a medical mask while they are in our buildings. Bring a medical mask, KN95 mask, or N95-style mask from home if possible. If not masked, or wearing a cloth mask upon arrival, a medical mask will be provided. Please see our visitor policy for more information. All ChristianaCare employees will always be dressed in appropriate protective gear and equipment.

Handwashing and sanitizing our hands are done regularly to avoid the spread of COVID-19. Hand sanitizer is available for use. Additionally, we have enhanced cleaning practices at all our facilities to provide an extra layer of safety.

We are taking steps to support physical distancing and ensure people can stay six feet apart or more. These may include special instructions when arriving for appointments, such as waiting in the car outside until you receive a call or text message that it’s time to come in.