Updated November 15, 2021
ChristianaCare takes your privacy seriously, and we want you to know how your Personal Information that we collect is used, shared, and protected. ChristianaCare’s Website Privacy Statement (“Privacy Statement”) applies to all Christiana Care Health System websites and platforms (“ChristianaCare websites”), including, but not limited to:
If you use ChristianaCare’s patient portal and other applications, you should review the privacy policies or statements specific to these websites in addition to this Privacy Statement.
This Privacy Statement does not apply to your Personal Information from the following sources: (i) offline, (ii) third-party websites, including information from third-party websites to which ChristianaCare websites may link, or (iii) Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). You can find information about ChristianaCare’s use and disclosure of Protected Health Information in ChristianaCare’s Notice of Privacy Practices. This Privacy Statement applies to information collected through ChristianaCare websites only.
ChristianaCare collects Personal Information that our website users voluntarily submit when they complete or fill out our online applications, surveys, and other contact and submission forms. Personal Information is information that identifies the user. This information may include, but is not necessarily limited to, your name, address, telephone numbers, e-mail address, and password.
If you visit ChristianaCare websites, we automatically gather and store information about your visit including: the IP address from which you access our websites; browser information; computer operating system information; the date(s) and time(s) you accessed our websites; the pages, files, and links you accessed; and the web address of the website from which you linked to our website.
Additionally, this Privacy Statement does not apply to social media platforms and does not apply to any Personal Information that you may disclose on social media platforms or through ChristianaCare’s social media pages.
ChristianaCare contracts with advertising companies to promote our services on unaffiliated websites and mobile applications. Currently, ChristianaCare is not able to respond to browser “do not track” signals or other similar web browser settings. However, visitors to ChristianaCare websites can opt-out of our online tracking through our advertiser’s opt-out tools. Approved advertising companies may collect information about you during your visit. These companies use the information to perform their duties for ChristianaCare but will not have access to information that can personally identify you. ChristianaCare may use these third-party advertising and analytics companies to inform you about our services or other offers that may be of interest to you.
We may disclose your Personal Information in one of the following ways: (i) with service providers, (ii) when required by law, and (iii) in connection with an authorized corporate transaction.
We may aggregate and anonymize Personal Information such that it is no longer identifiable. Although Personal Information is used to create aggregated data, it is no longer Personal Information once it is de-identified. Information is de-identified when identifying information, such as name or date of birth, are removed. We may maintain and use aggregate or count data or other de-identified information that does not identify an individual. Example of aggregate data that we collect includes usage statistics, device data, online traffic patterns, and user feedback. In addition to using this information for the purposes discussed in this Privacy Statement, we may disclose such aggregated or de-identified data to third parties without restriction.
There are tools available to you to manage data collected during your visit to ChristianaCare’s websites. Web browsing controls and web browser plug-ins allow you to adjust your tracking preferences, including the option to block and delete cookies.
Please note that limiting or blocking the cookies and other tracking technology may impact your ChristianaCare website experience and the functionality of the ChristianaCare website. If you choose to opt-out of having your Personal Information collected and used by ChristianaCare or its authorized third-parties, you will continue to receive general advertisements.
You may choose to opt-out of receiving promotional electronic communications from ChristianaCare. If you no longer want to receive promotional emails from us in the future, please opt-out or unsubscribe according to the instructions in the promotional electronic communication. Please note that your choice to opt-out of promotional electronic communications from ChristianaCare does not prevent you from receiving important administrative electronic communications, such as reminders for healthcare appointments. You cannot opt-out of administrative electronic communications.
ChristianaCare uses commercially reasonable administrative, technical, and physical security controls to protect ChristianaCare websites, email, mailing lists, and Personal Information in our possession. Despite these measures, there is some security risk when information is provided through websites. Therefore, you should keep this in mind before you send your information to us by email or disclose any Personal Information to us using ChristianaCare websites.
If you have any questions about this online Privacy Statement or your Personal Information, please contact us at:
ChristianaCare Privacy Office
P.O. Box 6001
Newark, DE 19714
ChristianaCare is located in the United States of America (“United States”) and our services are directed at customers in the United States. By visiting ChristianaCare websites or using our services, you understand that your information may be transferred to, processed by, or stored in the United States, and you understand that the privacy laws of the United States may be different from those of your country. By visiting ChristianaCare websites or using our services, you understand and consent to the transfer of your information to the United States and any third parties with whom ChristianaCare shares information, as described in this Privacy Statement.
Each time you view, access, and/or interact with ChristianaCare websites you agree to accept and be bound by the terms of this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use ChristianaCare websites. Any data either submitted by you or collected by cookies and similar technology prior to you discontinuing use of the ChristianaCare websites may not be retroactively deleted by ChristianaCare.
ChristianaCare reserves the right to modify this Privacy Statement at any time and will notify users by posting an updated Privacy Statement on our website. Your continued use of our websites signifies your acceptance of the Privacy Statement terms and any changes to the Privacy Statement.
Our website and other online health information tools do not provide medical advice, and is for informational and educational purposes only, and is not a substitute for professional medical advice, treatment or diagnosis. Call your doctor to receive medical advice. If you think you may have a medical emergency, please dial your local emergency response phone number.