Telehealth

Telehealth at ChristianaCare allows you to have easy access to manage your health and see your providers through real-time video and audio appointments using your mobile device or computer.

ChristianaCare cares about your privacy. Your virtual health visit will be completed using technology that works with our secure electronic medical record or is certified to be secure.  This service also follows HIPAA guidelines.

If this is your first visit, you may have to allow the app access to your microphone and camera. You must tap “Allow” or “OK” to join. When you join, you may see “connecting’ until your provider joins the visit.

Your provider will be able to treat common health problems, like allergies, asthma, common colds, urinary tract infections, rashes and more with Telehealth. Your provider will decide based on your visit if more information is needed, such as a physical exam, lab work, or another specialty visit.

Enrolling yourself in the portal will only work if ChristianaCare can match specific details that you enter to your medical record. If you are unable to enroll, please call (302) 320-6852 and select option 1, Monday thru Friday 8:00 am – 4:30 pm. Or send an email to MyHealth@ChristianaCare.org and someone will follow-up with you.

In the state of Delaware, most licensed healthcare professionals are eligible to provide virtual health.  Note that some providers may not yet have the technology available to provide virtual health. Please check with your provider to see if they offer telehealth.

Telemedicine refers specifically to the real-time treatment of a medical condition without seeing the patient in person, using tools such as live video visits.

Virtual health refers to all the different ways health care providers interact with patients remotely.  This includes things like live video visits, as well as responding to questions that you may have, or checking things like your heart rate or blood pressure digitally.

Yes.  In the state of Delaware, telehealth visits are billed the same way as regular visits.  Your usual co-pay applies to a virtual visits just as it does for an in person visit.

Virtual visit times may vary as you and your provider are getting used to using new technology.  They should be around the same length as an in-person visit, or perhaps even a little bit shorter.

In the state of Delaware, prescriptions can be written during a virtual visit.  Please note that other states may have different rules and regulations.

Interpreter support is available for video visits. When you schedule your appointment, please let someone from your care team know if you need an interpreter.