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Expediting Your Claim for Hospital Services
We will do everything possible to expedite your claim for the hospital services you have received.
Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.
The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.
If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.
If you received services at one of our Cecil County locations, please choose the invoice type you received below to pay your bill. Please pay special attention to the make payable name and mailing address on each of the sample invoices below to be sure you have selected the option that matches the invoice you received.
Separate Bills
Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.
The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call customer service at 302-623-7000.
AblePay Can Save You Up to 13%
Start Saving Now!
At ChristianaCare, we believe that your financial wellness is just as important as your physical health. That’s why we’re excited to offer AblePay, a flexible NO-COST program designed to help you save up to 13%on out-of-pocket medical expenses, including deductibles and coinsurance!
This means more money in your pocket and a little less stress about medical bills.
What You Need to Know:
Anyone with health insurance, including Medicare, can access the program benefits. (AblePay is not insurance or supplemental insurance.)
Flexibility is the key with AblePay. You can add anyone you want to be financially responsible for, even if they’re not on your insurance – spouse, children, parents, or friends. It’s your choice, your control.
Enrolling in AblePay is a breeze. It offers a hassle-free way to pay your out-of-pocket medical expenses at ChristianaCare and other participating health organizations.
Start saving today with AblePay. Click here (insert link for sign up) to sign up and enjoy saving up to 13% on your out-of-pocket medical expenses.
If you have any questions regarding the program, call AblePay at 484-292-4000 or email Support@ablepayhealth.com.
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