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2025 Magnet® Redesignation Feedback

The Magnet® designation for nursing excellence from the American Nurses Credentialing Center is the pre-eminent recognition for hospital systems in the United States.

ChristianaCare Health System was designated as a Magnet organization in 2010, 2015, and 2020 by the ANCC Magnet Recognition Program® and are now applying for redesignation.

We invite patients, family members, staff, and other interested parties to provide feedback via email or direct mail. For more information, please click here.

Billing Assistance

Online Bill Pay

Our online services for helping you paying your bills.

Bills Related Services Contact Customer Service Ablepay Financial Assistance

Patient Hospital and Physician Bills

ChristianaCare assists patients with all questions related to hospital bills.

Customer Service business hours are:
8 a.m. – 6 p.m., Monday through Thursday,
8 a.m. – 5 p.m. Friday and
9 a.m. – 2 p.m. Saturday.

To speak with a Customer Service representative, please call 302-623-7000 or e-mail patientpay@christianacare.org.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

If you received services at one of our Delaware, Pennsylvania, or New Jersey locations, please choose the invoice type you received below to pay your bill.

Do you have a bill from a ChristianaCare-employed physician at one of our Cecil County locations? You can pay your balance here by selecting the style of invoice you’ve received below.

If you received care at our Cecil County Campus (formerly Union Hospital), these bills can be paid by selecting your invoice type below.

If you have received Open MRI Services at our Cecil County Campuses, please pay your bill by selecting your invoice type below.

If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, contact Customer Service at 302-623-7000.

If you have received a bill from any of the below related services organizations, please use the corresponding phone number to contact the organization for questions related to billing:

Anesthesia Services: 855-792-2772.
Doctors For Emergency Services (Gotlieb): 855-291-2759.
Quick Med – Ambulance Services: 877-378-9071.

Reasons to Contact Customer Service

For help understanding a billing statement.
To establish a payment plan for an outstanding balance.
To make a payment or discuss payment options.
To request an itemized statement.

AblePay Can Save You Up to 13%

Start Saving Now!

At ChristianaCare, we believe that your financial wellness is just as important as your physical health. That’s why we’re excited to offer AblePay, a flexible NO-COST program designed to help you save up to 13%on out-of-pocket medical expenses, including deductibles and coinsurance!

This means more money in your pocket and a little less stress about medical bills.

What You Need to Know:

Anyone with health insurance, including Medicare, can access the program benefits. (AblePay is not insurance or supplemental insurance.)

Flexibility is the key with AblePay. You can add anyone you want to be financially responsible for, even if they’re not on your insurance – spouse, children, parents, or friends. It’s your choice, your control.

Enrolling in AblePay is a breeze. It offers a hassle-free way to pay your out-of-pocket medical expenses at ChristianaCare and other participating health organizations.

Start saving today with AblePay. Click here to sign up and enjoy saving up to 13% on your out-of-pocket medical expenses.

If you have any questions regarding the program, call AblePay at 484-292-4000 or email Support@ablepayhealth.com.

Insurance Coverage

It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at your ChristianaCare provider.

Financial Assistance Program

ChristianaCare’s Financial Assistance Program was created to assist uninsured and underinsured individuals to explore the options to pay for services that are urgently needed and medically necessary.

For information regarding Medical Assistance or ChristianaCare’s Financial Assistance Program, please call 302-623-7000 or visit our Financial Assistance website.