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For Patients

Medical Records

We are committed to the integrity of the patient's health information.

Requesting Medical Records

Please refer to our Notice of Privacy Practices to better understand how health information might be used and to whom it might be disclosed.

Our Release of Information Representatives are available to assist you with questions you may have about obtaining copies of medical records.  They can be reached at 302-320-6852, Monday through Friday 8 a.m. – 4:30 p.m.

Copies of medical records will not be released without written and signed authorization.

For patients or their legal representatives to request a copy of the patient’s own medical record, the Request for Access form should be printed, completed and sent to the Health Information Management Release of Information Department at the address below.  Note:  there is a reasonable, cost based fee that will be assessed for the copy of the medical record, see Fees section below.  Click here for a Spanish version of this form.

For patients or their legal representative to have records sent to a third party (i.e. insurance company, attorney, doctor’s office, etc..),  Authorization to Release (see Side 2 for Spanish) form should be printed, completed and sent to the Health Information Management Release of Information department at the address below.  Note: no fee is charged for records sent to the patient’s doctor’s office.

Submitting Requests for Records

Completed authorizations and supporting documentation e.g., power of attorney, executor of estate can be emailed to MedicalRecordRequest@christianacare.org or mailed to the below address:

Wilmington Hospital
501 W. 14th Street
Wilmington, DE 19801

    • If you are a patient or legal representative, your request can be faxed to Release of Information at 302-320-4692.
    • If you are a healthcare provider, your requests can be faxed to 302-320-4859.
    • If you are an attorney your requests can be faxed to 302-623-1431.
    Patient Fees for Copies of Records

    Below are the standard fees for producing a copy of your medical records:

    • Electronic records delivered in electronic format (email/CD) $6.50/per request.
    • Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner.
    • Paper records delivered in paper $0.12 per page.
    • Postage and taxes will be applied where applicable.

    Subpoenas and Court Orders

    ChristianaCare does not accept subpoenas at any of its business locations. Subpoenas must be mailed or delivered in person to Corporation Service Company (CSC), ChristianaCare’s registered agent, at 251 Little Falls Drive, Wilmington, DE 19808. Outside of Delaware, subpoenas should be sent to CSC in the state of the facility they are seeking to subpoena.

    Insurance Auditor Only Access

    ChristianaCare grants auditors access to patient records via a mutual agreement with the insurance payer.  To inquire about this agreement, send a message to hims-payeraudit@christianacare.org

    To begin the setup process, the auditor’s manager sends a message to hims-payeraudit@christianacare.org and includes the following information:

    • Auditor’s first and last name
    • Auditor’s company name
    • Auditor’s manager’s name
    • Auditor’s manager’s phone #
    • Auditor’s manager’s email address
    Eligibility Confirmation

    Upon eligibility confirmation, the auditor/manager will receive a series of guided messages outlining each step of the process.  Some of the messages will contain links to reference documents (also included below for convenience). The entire process will take about 2-3 weeks.

    Questions and Resources

    If you have any questions throughout the process, please send a message to hims-payeraudit@christianacare.org including your contact information.

    Contact Information

    General Mailing Address:

    Health Information Management Services Department
    4755 Ogletown-Stanton Rd
    Newark, DE 19718

    General phone numbers:

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