COVID-19: New Visitation Guidelines. Click here for what to expect at ChristianaCare during COVID-19.


COVID-19: New Visitation Guidelines. Click here for what to expect at ChristianaCare during COVID-19.

Patient & Visitor Guide

Online Bill Pay

Patient Hospital and Physician Bills

ChristianaCare assists patients with all questions related to hospital bills. Customer Service business hours are:
8 a.m. – 6 p.m., Monday through Thursday,
8 a.m. – 5 p.m. Friday and
9 a.m. – 2 p.m. Saturday.
To speak with a Customer Service representative, please call 302-623-7000 or e-mail

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, contact Customer Service at 302-623-7000.

Related Services Billing

If you have received a bill from any of the below related services organizations, please use the corresponding phone number to contact the organization for questions related to billing:

  • Anesthesia Services: 855-792-2772.
  • Doctors For Emergency Services (Gotlieb): 855-291-2759.
  • Quick Med – Ambulance Services: 877-378-9071.

Reasons to Contact Customer Service

  • For help understanding a billing statement.
  • To establish a payment plan for an outstanding balance.
  • To make a payment or discuss payment options.
  • To request an itemized statement.

Insurance Coverage

It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at your ChristianaCare provider.

Financial Assistance Program

ChristianaCare’s Financial Assistance Program was created to assist uninsured and underinsured individuals to explore the options to pay for services that are urgently needed and medically necessary.

For information regarding Medical Assistance or ChristianaCare’s Financial Assistance Program, please call 302-623-7000 or visit our Financial Assistance website.