ChristianaCare

All visitors are required to wear masks.

For COVID-19 safety, all visitors to ChristianaCare facilities and services are required to wear masks. This includes visitors who are vaccinated. Please read our visitor guidelines before arrival.

Masks required at outpatient locations; visitors and support persons limited

All visitors at outpatient locations must be masked in alignment with the masking guidelines on our visitation policy page here. Patients at ChristianaCare’s outpatient services are advised to come to their appointments alone unless a support person is absolutely needed. If a support person is needed, such as a parent, guardian or spokesperson, we highly encourage that the support person be vaccinated. Outpatient practices are not requiring vaccination or a negative COVID test for visitors at this time.

All hospital visitors required to be vaccinated or have a negative COVID-19 test.

  • Inpatients in our Christiana, Wilmington and Union hospitals may have one visitor daily between 10 a.m. and 8 p.m. The visitor must be 16 or older.
  • Patients having outpatient surgery may have one support person accompany them. Support persons must be 16 or older.
  • All visitors and surgical support people must show proof of vaccination OR a negative COVID-19 test within the prior 72 hours.

Before visiting, click here for more details about visitation.

Visit coronavirus.delaware.gov or cecilcountyhealth.org for local vaccination and testing sites.

Patient & Visitor Guide

Online Bill Pay

Patient Hospital and Physician Bills

ChristianaCare assists patients with all questions related to hospital bills. Customer Service business hours are:
8 a.m. – 6 p.m., Monday through Thursday,
8 a.m. – 5 p.m. Friday and
9 a.m. – 2 p.m. Saturday.
To speak with a Customer Service representative, please call 302-623-7000 or e-mail patientpay@christianacare.org.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

christianacare.mybalance.com

 

pay.christianacare.org

If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, contact Customer Service at 302-623-7000.

Related Services Billing

If you have received a bill from any of the below related services organizations, please use the corresponding phone number to contact the organization for questions related to billing:

  • Anesthesia Services: 855-792-2772.
  • Doctors For Emergency Services (Gotlieb): 855-291-2759.
  • Quick Med – Ambulance Services: 877-378-9071.

Reasons to Contact Customer Service

  • For help understanding a billing statement.
  • To establish a payment plan for an outstanding balance.
  • To make a payment or discuss payment options.
  • To request an itemized statement.

Insurance Coverage

It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at your ChristianaCare provider.

Financial Assistance Program

ChristianaCare’s Financial Assistance Program was created to assist uninsured and underinsured individuals to explore the options to pay for services that are urgently needed and medically necessary.

For information regarding Medical Assistance or ChristianaCare’s Financial Assistance Program, please call 302-623-7000 or visit our Financial Assistance website.