Shortage of Contrast for Imaging Services

Because of a global shortage of iodinated contrast material (Omnipaque) caused by temporary overseas manufacturing disruptions, ChristianaCare is taking steps to preserve supply so that it remains available for the most time-sensitive and urgent patient needs. (Learn more in our frequently asked questions.)

Omnipaque contrast is the most widely used contrast material for CT scans and radiographic examinations at ChristianaCare facilities. It is also used for cardiac imaging and interventions, and in the GI lab, Surgicenter and other settings.

The shortage is expected to last several weeks, and likely into the summer months.

Hospitals and health care organizations worldwide are managing the effects of the shortage and the impact to patient care.

ChristianaCare is making every effort to meet the needs of patients who need this product in their procedures. We are working individually with physicians to prioritize those patients with the most urgent needs.

Wherever possible, we are using alternative contrast material and limiting its use to ensure adequate supplies for time sensitive and emergent exams. It is possible that some elective procedures that use this product will need to be delayed.

ChristianaCare will continue to look for options to minimize disruptions created by the shortage, as we serve our community as expert, caring partners in health.

Learn more in our frequently asked questions (FAQs).

COVID-19: Click here for what to expect at ChristianaCare during COVID-19

ChristianaCare

Shortage of Contrast for Imaging Services

Because of a global shortage of iodinated contrast material (Omnipaque) caused by temporary overseas manufacturing disruptions, ChristianaCare is taking steps to preserve supply so that it remains available for the most time-sensitive and urgent patient needs. (Learn more in our frequently asked questions.)

Omnipaque contrast is the most widely used contrast material for CT scans and radiographic examinations at ChristianaCare facilities. It is also used for cardiac imaging and interventions, and in the GI lab, Surgicenter and other settings.

The shortage is expected to last several weeks, and likely into the summer months.

Hospitals and health care organizations worldwide are managing the effects of the shortage and the impact to patient care.

ChristianaCare is making every effort to meet the needs of patients who need this product in their procedures. We are working individually with physicians to prioritize those patients with the most urgent needs.

Wherever possible, we are using alternative contrast material and limiting its use to ensure adequate supplies for time sensitive and emergent exams. It is possible that some elective procedures that use this product will need to be delayed.

ChristianaCare will continue to look for options to minimize disruptions created by the shortage, as we serve our community as expert, caring partners in health.

Learn more in our frequently asked questions (FAQs).

COVID-19: Click here for what to expect at ChristianaCare during COVID-19

Patient & Visitor Guide

Online Bill Pay

Patient Hospital and Physician Bills

ChristianaCare assists patients with all questions related to hospital bills. Customer Service business hours are:
8 a.m. – 6 p.m., Monday through Thursday,
8 a.m. – 5 p.m. Friday and
9 a.m. – 2 p.m. Saturday.
To speak with a Customer Service representative, please call 302-623-7000 or e-mail patientpay@christianacare.org.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

christianacare.mybalance.com

 

pay.christianacare.org

If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, contact Customer Service at 302-623-7000.

Related Services Billing

If you have received a bill from any of the below related services organizations, please use the corresponding phone number to contact the organization for questions related to billing:

  • Anesthesia Services: 855-792-2772.
  • Doctors For Emergency Services (Gotlieb): 855-291-2759.
  • Quick Med – Ambulance Services: 877-378-9071.

Reasons to Contact Customer Service

  • For help understanding a billing statement.
  • To establish a payment plan for an outstanding balance.
  • To make a payment or discuss payment options.
  • To request an itemized statement.

Insurance Coverage

It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at your ChristianaCare provider.

Financial Assistance Program

ChristianaCare’s Financial Assistance Program was created to assist uninsured and underinsured individuals to explore the options to pay for services that are urgently needed and medically necessary.

For information regarding Medical Assistance or ChristianaCare’s Financial Assistance Program, please call 302-623-7000 or visit our Financial Assistance website.