Flu season visitor restriction – age 16 or older (Restricción de visitantes durante la Temporada de Influenza (Flu) – Mayores de 16 años.)

Flu Season Visitor Restriction

Visitors temporarily restricted to age 16 or older

As a safety first organization, ChristianaCare is implementing a temporary visitation age restriction starting Tuesday, Jan. 21. This temporary restriction protects patients, their loved ones and health care workers during this time of extremely high number of influenza cases and other respiratory illnesses circulating in our community.

The new restrictions limit visitors to patients in Christiana and Wilmington hospitals to persons age 16 or older. Children and teens younger than 16 years are most likely to get the flu and remain contagious longer than adults. This restriction does not apply to outpatient and ambulatory services.

Thank you for your understanding and cooperation.

For more information about the Flu visit our Health Library.

Restricción de visitantes durante la Temporada de Influenza (Flu)

Temporalmente solo se permiten los visitantes mayores de 16 años.

Como una organización que promueve la seguridad ante todo, ChristianaCare está implementando una restricción temporal en la edad de visitantes a partir del viernes 21 de enero. Esta restricción temporal protege a los pacientes, a sus seres queridos y al personal de cuidados de salud durante esta época con un número extremadamente alto de casos de influenza y de otras enfermedades respiratorias que circulan en nuestra comunidad.

Las nuevas restricciones, en los hospitales Christiana y Wilmington, sólo permiten visitas a pacientes de personas mayores de 16 años. Los niños y adolescentes menores de 16 años son más propensos a contraer el flu y son contagiosos por más tiempo que los adultos. Esta restricción no aplica a las áreas de servicios ambulatorios.

Gracias por su comprensión y cooperación.

Para más información sobre la gripe, visite nuestra Biblioteca de Salud.

Patient & Visitor Guide

Online Bill Pay

Patient Hospital and Physician Bills

ChristianaCare assists patients with all questions related to hospital bills. Business hours at the Financial Services office are 8 a.m. to 5 p.m., Monday through Friday. To speak with a customer service representative, call 302-623-7000 or email

Payment Options

  • ChristianaCare accepts personal checks and most major credit cards, including MasterCard, Visa, American Express and Discover. When mailing in a payment, complete the information that is required on the remittance stub located at the bottom of your statement.
  • Pay Bill Online
  • If you are unable to pay your entire balance at one time, you may request to set up a payment plan. For more information, contact Customer Service at 302-623-7000.

Related Services Billing

If you have received a bill from any of the below related services organizations, please use the corresponding phone number to contact the organization for questions related to billing:

  • Anesthesia Services: 855-792-2772.
  • Doctors For Emergency Services (Gotlieb): 855-291-2759.
  • Quick Med – Ambulance Services: 877-378-9071.

Reasons to Contact Customer Service

  • For help understanding a billing statement.
  • To establish a payment plan for an outstanding balance.
  • To make a payment or discuss payment options.
  • To request an itemized statement.

Insurance Coverage

It is suggested that you discuss your coverage with your insurance carrier before seeking treatment. Please confirm the extent of your medical insurance coverage and find out if your insurance is accepted at your ChristianaCare provider.

Financial Assistance Program

ChristianaCare’s Financial Assistance Program was created to assist uninsured and underinsured individuals to explore the options to pay for services that are urgently needed and medically necessary.

For information regarding Medical Assistance or ChristianaCare’s Financial Assistance Program, please call 302-623-7000 or visit our Financial Assistance website.