ChristianaCare

All visitors are required to wear masks.

For COVID-19 safety, all visitors to ChristianaCare facilities and services are required to wear masks. This includes visitors who are vaccinated. Please read our visitor guidelines before arrival.

Masks required at outpatient locations; visitors and support persons limited

All visitors at outpatient locations must be masked in alignment with the masking guidelines on our visitation policy page here. Patients at ChristianaCare’s outpatient services are advised to come to their appointments alone unless a support person is absolutely needed. If a support person is needed, such as a parent, guardian or spokesperson, we highly encourage that the support person be vaccinated. Outpatient practices are not requiring vaccination or a negative COVID test for visitors at this time.

All hospital visitors required to be vaccinated or have a negative COVID-19 test.

  • Inpatients in our Christiana, Wilmington and Union hospitals may have one visitor daily between 10 a.m. and 8 p.m. The visitor must be 16 or older.
  • Patients having outpatient surgery may have one support person accompany them. Support persons must be 16 or older.
  • All visitors and surgical support people must show proof of vaccination OR a negative COVID-19 test within the prior 72 hours.

Before visiting, click here for more details about visitation.

Visit coronavirus.delaware.gov or cecilcountyhealth.org for local vaccination and testing sites.

Medical Records

Medical Records

The Health Information Management Services (HIMS) department of ChristianaCare is dedicated to supporting the health system by maintaining the integrity, security and privacy of health information.

Contact Information

General Mailing Address:

Health Information Management Services Department
4755 Ogletown-Stanton Rd
Newark, DE 19718

General Phone Numbers:

  • Christiana Hospital 302-733-1111
  • Wilmington Hospital 302-320-2212

Requesting Medical Records

Please refer to our Notice of Privacy Practices to better understand how health information might be used and to whom it might be disclosed.

Our Release of Information Representatives are available to assist you with questions you may have about obtaining copies of medical records.  They can be reached at 302-320-6852, Monday through Friday 8 a.m. – 4:30 p.m.

Copies of medical records will not be released without written and signed authorization.

For patients or their legal representatives to request a copy of the patient’s own medical record, the Request for Access form should be printed, completed and sent to the Health Information Management Release of Information Department at the address below.  Note:  there is a reasonable, cost based fee that will be assessed for the copy of the medical record, see Fees section below.  Click here for a Spanish version of this form.

For patients or their legal representative to have records sent to a third party (i.e. insurance company, attorney, doctor’s office, etc..),  Authorization to Release (see Side 2 for Spanish) form should be printed, completed and sent to the Health Information Management Release of Information department at the address below.  Note: no fee is charged for records sent to the patient’s doctor’s office.

Submitting Requests for Records

Completed authorizations and supporting documentation e.g., power of attorney, executor of estate can be emailed to MedicalRecordRequest@christianacare.org or mailed to the below address:

Wilmington Hospital
Att: HIMS
501 W. 14th Street
Wilmington, DE 19801

  • If you are a patient or legal representative, your request can be faxed to Release of Information at 302-320-4692.
  • If you are a healthcare provider, your requests can be faxed to 302-320-4859.
  • If you are an attorney your requests can be faxed to 302-623-1431.

Patient Fee’s for Copies of Records

Below are the standard fees for producing a copy of your medical records:

  • Electronic records delivered in electronic format (email/CD) $6.50/per request
  • Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner
  • Paper records delivered in paper $0.12 per page
  • Postage and taxes will be applied where applicable

Subpoenas and Court Orders

ChristianaCare does not accept subpoenas at any of its business locations. Subpoenas must be mailed or delivered in person to Corporation Service Company (CSC), ChristianaCare’s registered agent, at 251 Little Falls Drive, Wilmington, DE 19808. Outside of Delaware, subpoenas should be sent to CSC in the state of the facility they are seeking to subpoena.