Patient & Visitor Guide

Visiting a Patient: Hours and Guidelines

Time with family members, friends and clergy are an important part of healing. Our visitor guidelines support a safe, restful environment for our patients.

  • The best hours to visit are between the hours of 9:00AM to 9:00PM.
  • Specialized units may have additional guidelines.
  • Sometimes for a medical reason, we may need to limit visitors for your health and safety or the health and safety of other patients. We will let you know this and why.
  • Please stop by the information desk in the lobby when arriving to visit your loved one or friend. The Guest Services Team will help you find the most up to date information.

Overnight Stays: Patient Support Person

Patients in private rooms may have one overnight spokesperson as appropriate and must be 18 years or older.

For the safety and privacy of all patients, we may need to restrict overnight stays in semi-private rooms. If you have a special situation, please talk to the charge nurse on the unit.

Quiet Hours

Hospital quiet hours are between 9:00PM to 6:00AM.

During quiet hours, please use low voices, place cell phones on vibrate and watch TV using headphones.

To visit during quiet hours please get a Visitors Badge at the information desk in the lobby. Personal ID (driver’s license or other photo ID) is necessary to obtain the badge. Everyone must wear a badge during these hours.

Help Your Loved One Heal

Thank you for partnering with us to help your loved one heal by considering the following guidelines:

 

    • Help us keep a quiet, healing atmosphere by speaking softly and avoiding unnecessary noise.
    • Wash your hands when you arrive and before you leave—we don’t want you to take any germs with you.
    • Please don’t come to visit if you feel sick.
    • Please respect the nurses’ instructions as they work to do what is best for both you and your loved one.
    • Ask your loved one how long they may want you to stay. Our patients tell us that sometimes they feel overwhelmed and just want rest. On the other hand, don’t assume that your loved one would prefer to not have visitors. Talk to them to see what they want and need.
    • In rooms where there is more than one patient, staff will consider the needs of both patients. We recommend only two visitors at a time for each patient.
    • Ask a nurse if flowers, food or drink are permitted in your loved one’s room. For safety reasons, only mylar balloons (no latex) are permitted in the hospital.
    • If a member of the care team arrives, ask your loved one if they would prefer that you step out of the room.
    • Please know that a visit may not be possible because of a patient’s condition or treatment.
    • Visitors are not limited or denied visitation rights on the basis of race, color, national origin, religion, sex, gender identity or expression, sexual orientation or disability.
    • “Family” means any person who plays a significant role in an individual’s life such as spouses, domestic partners/civil unions, significant others (of both different and the same sex), and other individuals not legally related to the patient but deemed as family by the patient. “Family” also includes a minor patient’s parents, regardless of the gender of either parent.

 

Is It OK for Children to Visit?

 

    • Children can be a welcome distraction for an ill loved one, but they can tire a patient out very easily. All children must be supervised by an adult and cannot be left alone with the patient. Please keep an eye on young children.
    • Make sure your children know what to expect. They may feel scared while here visiting your loved one and see and hear things they do not understand. A hospital can be a scary place when you do not know what is going on, no matter what your age.
    • Don’t let your child crawl on the floors or carpets. We work hard to keep things neat and clean, but germs can hang around, and children can easily get sick.
    • Visitors staying overnight must be at least 18 years old.

 

To protect the health of you and your loved one, some areas of the hospital may have additional guidelines about visiting a patient. Please ask the nurse caring for your friend or loved one if there are any special guidelines you need to follow.