Patient & Visitor Guide

Visiting a Patient: Hours and Guidelines

Time with family members, friends and clergy are an important part of healing. Our visitor guidelines support a safe, restful environment for our patients.

  • The best hours to visit are between the hours of 9 a.m. to 9 p.m.
  • Specialized Units may have additional guidelines.
  • Sometimes for a medical reason, we may need to limit visitors for your health and safety or the health and safety of other patients. We will let you know this and why.
  • Please stop by the information desk in the lobby when arriving to visit your loved one or friend. The Guest Services Team will help you find the most up to date information.

Overnight Stays: Patient Spokesperson

Patients in private rooms may have one overnight spokesperson as appropriate and must be 18 years or older.

For the safety and privacy of all patients, we may need to restrict overnight stays in semi-private rooms. If you have a special situation, please talk to the charge nurse on the unit.

Note: Spokesperson — A family member, friend or other person who supports and helps care for the patient during a hospital stay.

Quiet Hours

Hospital quiet hours are between 9 p.m. to 6 a.m.

During quiet hours, please use low voices, place cell phones on vibrate and watch TV using headphones.

To visit during quiet hours please get a Visitors Badge at the information desk in the lobby. Personal ID (driver’s license or other photo ID) is necessary to obtain the badge. Everyone must wear a badge during these hours.

Specialized Units

Intensive Care Units

  • General visiting hours are between 9 a.m. to 9 p.m.
  • Two visitors may visit a patient at one time.
  • Visitors may be asked to step-out of the patient’s room temporarily based on care needs.
  • All visitors who are minors must be accompanied by an adult who is not the patient and may not stay overnight in the patient’s room or in the waiting area.
  • One consistent spokesperson is permitted to stay overnight with the patient in a private room; in a semi private room, the spokesperson is permitted to stay in the family waiting area.

Maternity Hours

  • General visitation in the Women and Children’s Service Line is from 9 a.m. to 9 p.m.
  • Support persons under the age of 16 may be permitted to stay overnight if they are a parent or designee of the patient.
  • All visitors under the age of 18 who are not the parent or designee must be accompanied by another adult who is not a patient.
  • All children visitors must be accompanied by another adult that is not a patient.
  • During flu season, visitation is restricted and the guidelines will be posted for any child under the age of 16.
Name of Unit Number of Visitors
Triage Up to two visitors.
Peri-operative/post-operative area Up to two visitors before surgery and for the first hour after surgery.

Up to four visitors following the first hour after surgery.

Labor and Delivery Up to four visitors.
High Risk Maternity Up to four visitors.
Antepartum 3A Up to six visitors including support person and children.
Post-Partum 3B/3C/4B

 

Up to six visitors including support person and children.
Neonatal Intensive Care (NICU) Two visitors permitted at bedside. Mother identifies support person and grandparents. Grandparents are encouraged to visit independently. All other visitors must be accompanied by a parent.
Pediatrics 4A Parent must be present or approve permission for visitors. Permission is documented in the patient’s chart. Visitors must sign in when visiting Pediatrics 4A.
Wilmington 7N Behavioral Health

 

Monday, Wednesday, and Friday: 6 p.m. – 8 p.m.
Saturday, Sunday, and holidays: 2:15 p.m. to 4:15 p.m. and
6 p.m. to 8 p.m.Two visitors may visit a patient at one time.

To protect the health of you and your loved one, some areas of the hospital may have additional guidelines about visiting a patient. Please ask the nurse caring for your friend or loved one if there are any special guidelines you need to follow.