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About Us - Your Partner in Healthcare

Quality & Patient Safety

We believe that when you lead with love, excellence follows.

Exceptional Care

The ChristianaCare Way represents the way we serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable and equitable systems of care that our neighbors value.

We are proud to be serving the patients in our communities leading to US News and World Report naming Maryland #1 and Delaware #2 in the nation for Quality health care.

Please see the report below which reports out national quality and safety accomplishments, such as our achievements and recognitions, as well as our results this past year for the following areas, and more:

  • Zero harm
  • Patient experience
  • Quality
  • Flow
  • Health equity

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Past editions of this report are available on Issuu.com or through this RSS feed.

For the Love of Health

Learn more about ChristianaCare's efforts to improve Quality & Patient Safety as we sit down with Dr. Kert Anzilotti, ChristianaCare’s System Chief Medical Officer and Interim President of the Medical Group, and Tim Bowers, Vice President of Clinical Effectiveness, on the ChristianaCare podcast, For the Love of Health.

Preventing Infections

Preventing infections is one of the ways we help keep our patients safe. At ChristianaCare we are committed to protecting our patients and reducing the number of infections our patients experience.

Infections that occur in hospitals, known as hospital-acquired infections, target a vulnerable patient population. Often patients come to hospitals with different chronic illnesses as well as the acute illness that brought them to us. In addition, they may have a weak immune system from an underlying illness or treatment such as chemotherapy. Procedures and surgery that break the skin barrier also present opportunities for infections.

All hospitals have an obligation to reduce risk to patients, and we track measures related to hospital-acquired infections as part of our patient quality and safety work.

Specifically we report to the state of Delaware data on infections, including central-line associated bloodstream infections.

Speak Up for Your Rights

The goal of Speak Up is to help patients and their advocates become active in their care.

As a patient, you have the right to ...

  • Be informed about your care.
  • Make decisions about your care.
  • Refuse care.
  • Know the names of your caregivers.
  • Be treated with courtesy and respect.
  • Be listened to by your caregivers.
  • Have an interpreter.
  • Receive information in a way that meets your needs, such as if you have impaired vision.
  • Religious or spiritual services.
  • Copies of your test results and medical records.
  • Have a patient advocate with you during your care.
  • Privacy of your health information.
  • Ask that pictures or videos taken of you be used only to identify you or assist in your care.
  • Care that is free from discrimination. 

Be active in your care ...

  • Ask questions.
  • Pay attention to instructions from your caregivers.
  • Inform caregivers about your medicines, supplements and allergies.
  • Share your wishes about life-saving actions, such as being put on a ventilator. 

Your advocate can help ...

  • Get information and ask questions when you cannot.
  • Ask for help if you are not getting the care you need.
  • Make care decisions when you cannot (so long as he or she is a legal guardian, a health care power of attorney, or has some other legal permission).

If you think something is wrong ...

  • Ask to speak to a patient representative.
  • Work with the facility or health system to address the issue.
  • File a complaint with the state agency that licenses or certifies the facility.
  • Report a patient safety event to The Joint Commission.

"At ChristianaCare, we believe that when you lead with love, excellence follows. These values guide our exceptional caregivers every day in their work throughout the organization to put patients first and ensure safe, high-quality care and an exceptional experience for everyone."

- Janice E. Nevin, M.D., MPH
ChristianaCare President and CEO

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