All visitors are required to wear masks.

For COVID-19 safety, all visitors to ChristianaCare facilities and services are required to wear masks. This includes visitors who are vaccinated. Please read our visitor guidelines before arrival.

Masks required at outpatient locations; visitors and support persons limited

All visitors at outpatient locations must be masked in alignment with the masking guidelines on our visitation policy page here. Patients at ChristianaCare’s outpatient services are advised to come to their appointments alone unless a support person is absolutely needed. If a support person is needed, such as a parent, guardian or spokesperson, we highly encourage that the support person be vaccinated. Outpatient practices are not requiring vaccination or a negative COVID test for visitors at this time.

All hospital visitors required to be vaccinated or have a negative COVID-19 test.

  • Inpatients in our Christiana, Wilmington and Union hospitals may have one visitor daily between 10 a.m. and 8 p.m. The visitor must be 16 or older.
  • Patients having outpatient surgery may have one support person accompany them. Support persons must be 16 or older.
  • All visitors and surgical support people must show proof of vaccination OR a negative COVID-19 test within the prior 72 hours.

Before visiting, click here for more details about visitation.

Visit or for local vaccination and testing sites.

Patient & Visitor Guide


We will do everything possible to expedite your claim for the hospital services you have received. Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.

The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.

The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call customer service at 302-623-7000.


ChristianaCare Finance Department
Corporate Finance Center, Customer Service Department, 1st floor
(Entrance on right-hand side of the building)
200 Hygeia Drive, Newark, DE 19713 directions
Beginning June 1: Open Monday thru Friday, 9 a.m.-4 p.m. Walk-ins are welcome with proper COVID precautions.