Patient & Visitor Guide


We will do everything possible to expedite your claim for the hospital services you have received. Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.

The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.

Pay Bill Online

Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.

The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call customer service at 302-623-7000.


ChristianaCare Finance Department
Corporate Finance Center, Customer Service Department, 1st floor
(Entrance on right-hand side of the building)
200 Hygeia Drive, Newark, DE 19713 directions
Open Monday thru Friday, 8 a.m.-5 p.m. Phone calls only. We are not accepting walk-in visits at this time.