Shortage of Contrast for Imaging Services

Because of a global shortage of iodinated contrast material (Omnipaque) caused by temporary overseas manufacturing disruptions, ChristianaCare is taking steps to preserve supply so that it remains available for the most time-sensitive and urgent patient needs. (Learn more in our frequently asked questions.)

Omnipaque contrast is the most widely used contrast material for CT scans and radiographic examinations at ChristianaCare facilities. It is also used for cardiac imaging and interventions, and in the GI lab, Surgicenter and other settings.

The shortage is expected to last several weeks, and likely into the summer months.

Hospitals and health care organizations worldwide are managing the effects of the shortage and the impact to patient care.

ChristianaCare is making every effort to meet the needs of patients who need this product in their procedures. We are working individually with physicians to prioritize those patients with the most urgent needs.

Wherever possible, we are using alternative contrast material and limiting its use to ensure adequate supplies for time sensitive and emergent exams. It is possible that some elective procedures that use this product will need to be delayed.

ChristianaCare will continue to look for options to minimize disruptions created by the shortage, as we serve our community as expert, caring partners in health.

Learn more in our frequently asked questions (FAQs).

COVID-19: New Visitation Guidelines. Click here for what to expect at ChristianaCare during COVID-19.

ChristianaCare

Shortage of Contrast for Imaging Services

Because of a global shortage of iodinated contrast material (Omnipaque) caused by temporary overseas manufacturing disruptions, ChristianaCare is taking steps to preserve supply so that it remains available for the most time-sensitive and urgent patient needs. (Learn more in our frequently asked questions.)

Omnipaque contrast is the most widely used contrast material for CT scans and radiographic examinations at ChristianaCare facilities. It is also used for cardiac imaging and interventions, and in the GI lab, Surgicenter and other settings.

The shortage is expected to last several weeks, and likely into the summer months.

Hospitals and health care organizations worldwide are managing the effects of the shortage and the impact to patient care.

ChristianaCare is making every effort to meet the needs of patients who need this product in their procedures. We are working individually with physicians to prioritize those patients with the most urgent needs.

Wherever possible, we are using alternative contrast material and limiting its use to ensure adequate supplies for time sensitive and emergent exams. It is possible that some elective procedures that use this product will need to be delayed.

ChristianaCare will continue to look for options to minimize disruptions created by the shortage, as we serve our community as expert, caring partners in health.

Learn more in our frequently asked questions (FAQs).

COVID-19: New Visitation Guidelines. Click here for what to expect at ChristianaCare during COVID-19.

Patient & Visitor Guide

Billing

We will do everything possible to expedite your claim for the hospital services you have received. Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.

The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.

The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call customer service at 302-623-7000.

 

ChristianaCare Finance Department
Corporate Finance Center, Customer Service Department, 1st floor
(Entrance on right-hand side of the building)
200 Hygeia Drive, Newark, DE 19713 directions
302-623-7000
patientpay@christianacare.org
Beginning June 1: Open Monday thru Friday, 9 a.m.-4 p.m. Walk-ins are welcome with proper COVID precautions.