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Expediting Your Claim for Hospital Services

We will do everything possible to expedite your claim for the hospital services you have received. 

Please have your insurance cards or important insurance information available during your hospitalization. Important insurance information that you should have includes your insurance plan name, group number, type of coverage and identification number. If all necessary insurance information is available at your admission, we will bill your insurance carrier for you.

The hospital is responsible for submitting bills to your insurance company. It is important, however, for you to remember that your policy is a contract between you and your insurance company and that you have the final responsibility for the payment of your hospital bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: hospital-provided services and physician services.

If you have received a text or email about your bill, please follow the directions in the corresponding message. To go directly to our bill pay options or view your bill, select one of the following based upon the statement you may have recently received.

 

If you received services at one of our Delaware, Pennsylvania, or New Jersey locations, please choose the invoice type you received below to pay your bill.

Do you have a bill from a ChristianaCare-employed physician at one of our Cecil County locations? You can pay your balance here by selecting the style of invoice you’ve received below.

If you received care at our Cecil County Campus (formerly Union Hospital), these bills can be paid by selecting your invoice type below.

If you have received Open MRI Services at our Cecil County Campuses, please pay your bill by selecting your invoice type below.

Separate Bills

Examples of physicians who may bill you separately are anesthesiologists, radiologists, pathologists, emergency-medicine physicians and your personal physician or surgeon. These charges will not appear on the bill you receive from ChristianaCare. You might also receive bills from physicians you did not see in person. These doctors render services such as interpreting test results. Questions about these bills should be directed to the telephone number printed on the billing statement.

The charges for hospital services include general nursing care, visits by hospital staff physicians, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services and room charges. If you have any questions concerning these charges, please call customer service at 302-623-7000.

AblePay

AblePay is a NO-COST healthcare consumer program that assists our patients with savings, flexible payment options, and a convenient way to pay out-of-pocket medical expenses. Everyone with primary health insurance, including Medicare, can take advantage of the benefits we provide. Our goal is to make paying bills and navigating the healthcare system as easy as possible. Enroll now and save up to 13% on your medical deductibles, co-insurance, and copays – all at no cost.

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We are committed to providing affordable, high-quality care that is valued by the neighbors we serve. We are pleased to make the pricing of our services available to the public.

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As a not-for-profit health system, our mission is one of service. We believe that the key to providing truly great health care is to partner with our patients.