Flu season visitor restriction – age 16 or older (Restricción de visitantes durante la Temporada de Influenza (Flu) – Mayores de 16 años.)

Flu Season Visitor Restriction

Visitors temporarily restricted to age 16 or older

As a safety first organization, Christiana Care is implementing a temporary visitation age restriction starting Friday, Jan. 18. This temporary restriction protects patients, their loved ones and health care workers during this time of extremely high number of influenza cases and other respiratory illnesses circulating in our community.

The new restrictions limit visitors to patients in Christiana and Wilmington hospitals to persons age 16 or older. Children and teens younger than 16 years are most likely to get the flu and remain contagious longer than adults. This restriction does not apply to outpatient and ambulatory services. We began restricting visitors under the age of 16 years in our Neonatal Intensive Care Unit (NICU) and Women’s and Children’s areas on Jan. 18.

Thank you for your understanding and cooperation.

For more information about the Flu visit our Health Library.


Restricción de visitantes durante la Temporada de Influenza (Flu)

Temporalmente solo se permiten los visitantes mayores de 16 años.

Como una organización que promueve la seguridad ante todo, Christiana Care está implementando una restricción temporal en la edad de visitantes a partir del viernes 18 de enero. Esta restricción temporal protege a los pacientes, a sus seres queridos y al personal de cuidados de salud durante esta época con un número extremadamente alto de casos de influenza y de otras enfermedades respiratorias que circulan en nuestra comunidad.

Las nuevas restricciones, en los hospitales Christiana y Wilmington, sólo permiten visitas a pacientes de personas mayores de 16 años. Los niños y adolescentes menores de 16 años son más propensos a contraer el flu y son contagiosos por más tiempo que los adultos. Esta restricción no aplica a las áreas de servicios ambulatorios. Comenzamos la restricción de visitas a menores de 16 años en nuestra Unidad de Cuidados Intensivos Neonatales (NICU) y en las áreas para Mujeres y Niños desde el 18 de enero.

Gracias por su comprensión y cooperación.

Para más información sobre la gripe, visite nuestra Biblioteca de Salud.

Patient & Visitor Guide

Patient Relations

We want your experience at Christiana Care to be as pleasant and comfortable as possible. If you have a question or problem that you cannot resolve by talking to your doctor or nurse, patient representatives from the Patient Relations Department are available to help you.

Patient representatives can:

  • Serve as your advocate.
  • Encourage communication between you and your treatment team.
  • Address your concerns.
  • Resolve conflict or disagreement.
  • Keep you informed of your rights and responsibilities.
  • Ensure that your rights as well as the rights of all patients and staff are respected.
  • Access support services according to your individual needs.
  • Offer advance-directive planning.
  • Work to maintain your privacy and confidentiality.

The Patient Relations Department also provides:

  • Ambassador services at information desks and family waiting lounges.
  • Wayfinding maps.
  • Community education sessions.
  • Discount lodging information.
  • Interpreter service, including on-site interpreters and the Language Line.
  • Support visits following admission by Christiana Care volunteers.

Contact Us

Patient Relations offices are near the main lobbies of Christiana and Wilmington hospitals. To call Patient Relations from inside the hospital, dial 4608 at Wilmington Hospital or 1340 at Christiana Hospital. From outside, call 302-320-4608 or 302-733-1340. Office hours are Monday through Friday, 8 a.m. to 4:30 p.m.