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Cough & Cold Line

In anticipation of an increase in respiratory illness in our community -- flu, RSV and COVID-19 -- ChristianaCare has set up a new COUGH & COLD LINE to help you out! If you are 18 and older and don’t feel well, CALL 302-623-7400, Monday through Friday, 8 a.m. to 4 p.m.

Through a series of prompts, the ChristianaCare COUGH & COLD LINE will provide helpful info on how best to manage your cold, flu and COVID-19 symptoms at home. We’ll also guide you on when you should seek care.

Through the ChristianaCare COUGH & COLD LINE, we can help connect you with a ChristianaCare virtual primary care provider.

If your need is more urgent, there are 16 ChristianaCare Go-Health Urgent Care Centers in DE and MD. Save your spot in line or set up a virtual visit.

Your Hospital Stay

Your Accommodations

Your room, meals, and how to care for your belongings during your stay.

Your Room Your Belongings Your Meals

Your Room

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Bed and Call Button

Your bedside rails and remote control have a call button for help and bed controls to move your mattress up and down.
Ask your nurse if you need help using them.

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Television

Your television includes local and national channels.
Quiet hours are from 9 pm to 6 am. Please keep the volume low or use headphones.

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Wi-Fi and Internet

Open your device's Wi-Fi settings.
Select "CCHS-GuestAcc" and click "connect".
Open your browser, read the Terms and Conditions, and click "Accept"
Need help? Call 302-327-3637.

Room Phone

Your room phone number is posted on the whiteboard in your room.
To call another room, dial the last four digits.
For local calls, dial "8" and then the number.
For long distance calls, dial "8", then "1", then the area code and number. Charges may apply and cannot be billed to your room.

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Room Temperature

You can ask your care team to adjust your room's temperature.

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Housekeeping

If you have questions or concerns, call Housekeeping at 302-733-3820 in Newark or 302-320-2385 in Wilmington.

Your Belongings

To ensure that your belongings stay secure, please follow the following guidelines:

Don't leave important items such as eyeglasses, hearing aids, or dentures on your bed, under your pillow, or on the bedside table - they can fall or get lost.
Small items can be placed in labeled containers in your bedside drawer.
If you bring clothes from home, keep them in the closet, bedside drawer, or your suitcase.
Remember to bring any clothes you may bring home with you - clothes left behind will be thrown away for safety reasons.
Please send any valuables - such as jewelry, watches, money, and credit cards - home with family.
If you must keep valuables during your stay, don't leave them in your room during tests or surgery.

ChristianaCare is not responsible for lost valuables or personal property. If you lose something, contact Lost and Found.

Your Meals

There are a variety of options for your meals that take into account religious and cultural practices, allergies, special diets, and your doctor's orders. Your care team will help you choose your meals, or you can order your meals using the CBORD Patient app on your mobile device. It is available for download in the App Store or Google Play.

Please do not order food for delivery. The hospital cannot accept food deliveries, bring them to your room, or provide refunds.