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Your Upcoming Video Visit

We look forward to seeing you!

Before Your Visit Joining Your Appointment Overview Day of Your Visit Additional Information

Before Your Visit

Please review your options to join your video visit BEFORE your visit. This will help make sure you can log in with no issues on the day of your appointment. Please review the ChristianaCare Conditions for Treatment consent prior to joining your visit.  

Mobile Smartphone

If you have a mobile phone number on file and are receiving appointment confirmations and reminders from ChristianaCare, you should receive a link  15 minutes prior to your visit.

  • Simply click the link to join.
  • We do encourage you to also make sure you can log in to your portal account in case the link is not received.

Patient Portal (Smartphone or Computer)

All patients may join their video visit through the ChristianaCare patient portal.

  • Please make sure you can log in to your portal account before your visit and review the videos below for step-by-step instructions.

Video Visit Overview

Please watch the following videos on how to get ready for your upcoming visit. You can also read each step at your own pace by scrolling past these videos and clicking the blue buttons below.

Using your Smartphone (Preferred Method)

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Using your Computer

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The Day of Your Visit

Give yourself plenty of time. We recommend joining the waiting room 15 minutes before your appointment time. Follow these simple steps to join:

  1. Open the Portal app (phone or tablet) or web link (computer).
  2. Enter your password.
  3. Click “Log In”.
  4. Scroll down to locate your Appointment.
  5. Click the “Join Now” video icon.
  6. You will need to Accept and Agree to all prompts (terms, camera, microphone, etc.) in order to have your video visit with your provider.
  7. Wait for your provider to join.
Having trouble? Check this list of possible solutions (PDF)

To get the most out of your visit, be sure to ask questions if you have them and repeat any instructions back to your provider to make sure they were clear.

Having Trouble Completing These Steps? Please see this document or contact the Patient Portal Hotline at 1-877-621-8014.

Additional Information

Why Virtual?

Virtual health refers to all the different ways you can connect with your care team from wherever you are. This includes things like live video visits, as well as responding to questions that you may have, or checking things like your heart rate or blood pressure digitally. Care from the Comfort of Home:

  • Video visits at ChristianaCare are the perfect way for you to visit with your provider, from the comfort of your own home!
  • All you need is a smartphone or computer with internet, and a private place where you can talk openly with your ChristianaCare provider.
  • Save time and get the convenience you need on your next appointment, by going virtual! Read below to learn more.
What to Expect from a Virtual Visit at ChristianaCare (Video)

  

Frequently Asked Questions (FAQ) about Virtual Visits

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What Can Our Patient Portal Do For You?

  

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Our Patient Portal is a key part of the ChristianaCare experience — Your Care, On Your Time.  You can easily use our patient portal to be an active participant in your care.

Sign up and learn more about our patient portal!

Having Trouble Getting Ready for Your Visit? Please contact the Patient Portal Hotline at 1-877-621-8014.