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Patients & Visitors

Patient and Visitor Code of Conduct

Patients and visitors are expected to abide by this Code of Conduct.

ChristianaCare is committed to providing patients and their families with high-quality care in a safe, effective, caring and inclusive environment. This Patient and Visitor Code of Conduct helps us to meet that goal.

We show respect to everyone and do not tolerate violence, aggression, discrimination, disrespect or harassment.

The following will not be tolerated:

  • Behavior that makes it hard to provide safe patient care.
  • Behavior that creates an environment that is not safe.
  • Behavior that disrupts the care and treatment of patients.
  • Behavior that is threatening or destructive.
  • Verbal assault or harassment such as yelling, foul or sexual language or name-calling.
  • Making disrespectful or discriminatory comments, actions or requests about others’ race, accent, religion, gender, gender identity, sexual orientation or any other identities. 
  • Physical assault such as hitting or unwanted touching.
  • Having or using drugs or alcohol.
  • Filming, photographing or recording anyone without permission.
  • Carrying weapons of any kind.
  • In addition, during home-care visits, pets, non-service animals and firearms must always be locked away and smoking is not permitted.

If you experience or witness any of these behaviors, please report it to a member of the health care team.

Any behavior that does not follow the Code of Conduct will be reviewed, and individuals involved will have the chance to explain their point of view. These responses may be used in making decisions about future care and visitation.

We reserve the right to ask individuals to leave or make other plans for care. We also reserve the right to restrict visitation, prosecute or take other action in accordance with the law.

We will care for any patient in an emergency, regardless of prior conduct.

Guided by our ChristianaCare values of love and excellence, all caregivers, patients and visitors are expected to abide by this Code of Conduct.

Frequently Asked Questions

ChristianaCare is committed to providing patients and their families with high-quality care in a safe, effective, caring and inclusive environment while ensuring the safety and well-being of patients, staff, visitors and community. Our Patient and Visitor Code of Conduct is a set of guidelines outlining expectations of patients, visitors and staff at ChristianaCare.

If you witness or experience any unacceptable behavior, please report it to a member of your health care team.

If these guidelines are not followed, we reserve the right to ask patients and visitors to leave, make other plans for care, take away visitation, prosecute or take other action in accordance with the law. We will care for any patient in an emergency, regardless of prior conduct.

For any reported violation of the Patient and Visitor Code of Conduct, patients and visitors will have the opportunity to explain their perspectives. We will always carefully consider their point of view before a decision is made about their future care at ChristianaCare.