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For Patients

Health Guides

Helping you to connect with health care services.

Our Specially Trained Health Guides

ChristianaCare Health Guides will help connect you with health care services including regular check-ups and visits to a doctor’s office when you are sick. Our Health Guides can also connect you with assistance to pay for your health care costs.

A group of volunteers sort supplies and donations.

ChristianaCare’s specially trained Health Guides can help you with:

  • Appointments with doctors and dentists.
  • Referrals for assistance with health insurance enrollment through the federal health insurance marketplace.
  • Referrals to health and community resources.
  • Financial assistance applications.
  • Medicaid and insurance.
  • Prescription assistance.

Frequently Asked Questions

ChristianaCare Health Guides offer free support to patients who need help making appointments with doctors and dentists; connections to community resources, financial assistance and prescription assistance; and help with health insurance and Medicaid. Health Guides can help connect you with health care services so you can have regular check-ups and visits to a doctor’s office when you are sick.

To make a free appointment with a Health Guide, call 302-320-6586 or email healthguides@christianacare.org. Health Guides are located at Christiana Hospitals and Wilmington Hospital and offer services at ChristianaCare’s school-based health centers.

  1. Your driver’s license or government ID card.
  2. If you do not have an ID, bring a utility bill proving residence.
  3. Birth dates of those needing insurance coverage.
  4. Social Security numbers of those needing insurance coverage.
  5. Paystubs, W-2 forms or other information about your family’s income.

Yes, a Health Guide can assist you in completing a Medicaid application.

A Health Guide can refer you to partner organizations that can help you with your health insurance options under the Affordable Care Act.

Yes, there are prescription programs available to patients who need assistance. A Health Guide can connect you to ChristianaCare’s Pharmacy Program and to pharmacies and stores that offer discounted prescriptions.

If you received services from a specialist or service provider other than ChristianaCare, you will receive a separate bill from that provider. Please call the telephone number printed on the bill if you have any questions.

You are financially responsible for all bills provided to you. Please call the number on the bill first. If it’s a ChristianaCare bill, Health Guides may be able to connect you to financial services for help.

Request Assistance

Please complete and submit the form below if you would like assistance or need additional information about our services. A Health Guide will be in touch within 24-48 hours.

Contact Us

Contact a ChristianaCare Health Guide at 302-320-6586 or healthguides@christianacare.org.

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