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About Us - Your Partner in Healthcare

Quality & Patient Safety

We believe that when you lead with love, excellence follows.

Exceptional Care

An unwavering focus to provide expert, high-quality, safe care has earned ChristianaCare a Healthgrades 2021 America's 50 Best Hospitals Award and recognition among the top 1% of more than 4,500 hospitals assessed nationwide for consistent, year-over-year superior clinical performance. This stellar achievement follows four consecutive years on Healthgrades' America's 100 Best Hospitals list.

ChristianaCare is also recognized among the top 5% in the nation for:

  • Joint Replacement
  • Spine Surgery
  • General Surgery
  • Overall GI Services
  • Overall Pulmonary Services

Past editions of this report are available on Issuu.com or through this RSS feed.

Preventing Infections

Preventing infections is one of the ways we help keep our patients safe. At ChristianaCare we are committed to protecting our patients and reducing the number of infections our patients experience.

Infections that occur in hospitals, known as hospital-acquired infections, target a vulnerable patient population. Often patients come to hospitals with different chronic illnesses as well as the acute illness that brought them to us. In addition, they may have a weak immune system from an underlying illness or treatment such as chemotherapy. Procedures and surgery that break the skin barrier also present opportunities for infections.

All hospitals have an obligation to reduce risk to patients, and we track measures related to hospital-acquired infections as part of our patient quality and safety work.

Specifically we report to the state of Delaware data on infections, including central-line associated bloodstream infections.

A hospital-associated infection is one in which the signs and symptoms of infection don’t develop until after the patient has entered the hospital. If an infection develops after 48 hours from the time the patient was admitted, the infection is considered to be hospital-associated.

Yes. Infections occur more frequently in parts of the hospital where the sicker patients are and where more procedures and surgeries are done. Typically there are more infections in intensive-care units than we do on general medical or surgical floors.

Because it’s a particularly vulnerable time for patients. They’re ill. They may have a number of different chronic illness as well as the acute illness that brought them into the hospital. They may be here because they have a weak immune system. They’re getting chemotherapy or have other underlying illnesses that put them at risk.

When patients are in the hospital, they tend to have a lot of things done to them. They may undergo surgery or other procedures that break the skin barrier, which normally protects them from getting infections.

The best way to prevent infections is for health care professionals to wash their hands every single time before touching a patient or something in a patient’s environment, so we don’t spread bacteria to other patients. Other prevention efforts depend on what’s happening with the patient, such as employing proper sterile techniques during surgery. There are also evidence-based best practices for various procedures, such as how you prepare the skin, how you cover a patient, what sort of clothing you’re wearing when you insert a central line, minimizing the number of devices used with a patient, and removing central lines and catheters as soon as possible.

ChristianaCare has been very focused on reducing hospital infections for years. Preventing infections is part of our overall culture of patient safety, and it involves personal accountability among all of our staff. We have a team of people who are called infection preventionists who are assigned to all areas of the hospital and to outpatient areas. We all work as a team with the staff on those units to reduce infections by working on hand hygiene, best practices and surveillance. We’ve been very conscious of what our infection rates are, particularly in our intensive-care units, and have taken specific steps to prevent infections.

We have two priorities when patients come into the hospital: to fix whatever it is that’s bringing them in and to keep them safe while we’re doing it. Patients and their families need to know that it’s OK to be an advocate for themselves and their loved ones. It’s OK to ask the doctor or nurse, “Did you wash your hands before you came into the room?” They may have done it right before they entered, right outside the door. But if you didn’t see it, ask. We welcome those questions, and we appreciate when patients are involved and engaged about their medical treatments.

A central line is a large catheter that is inserted into a large vein, usually in the upper chest or the neck, the upper arm or occasionally the groin. It’s important to know that it’s not the same as a peripheral intravenous (IV) line that’s usually in the hand or the lower arm, which most patients will get when they come in to the hospital.

Central lines are used for patients who are sicker, who need certain types of medications that can’t be given through a peripheral IV (such as chemotherapy), or who need large volumes of blood or other fluids to resuscitate them. Most central lines are seen in our intensive-care units, although patients can have them out in other units.

At times, patients in the hospital may have a tube delivering vital fluids and medicines during their stay. When placed in a large, central vein, most often in the chest, they are called central lines. Every year in the United States, between 5 million and 7 million central lines are used to save lives. Nearly half of patients in intensive-care units (ICU) receive central lines to assist with their care.

While central lines save lives, they can cause certain problems in a small fraction of cases. Having a central line can lead to bacteria getting into and growing in the blood. This is known as central-line associated bloodstream infection or CLABSI. In the United States, there are about 250,000 CLABSIs each year, nearly 80,000 of them in ICUs. These can lead to longer stays in the hospital, higher health care costs and even death.

As far as we’re concerned, one infection is too many. So we’re working aggressively to prevent and control infection. We have set priorities, and established procedures and measures to track how well we’re doing. Our focus is on increasing transparency and accountability by sharing information throughout our health care system.

We’re reducing infections by:

  • Using proper hand hygiene. Everyone who touches a central line must wash his or her hands with soap and water or an alcohol cleanser.
  • Taking maximum barrier precautions. Professionals who insert central lines wear sterile clothing including a mask, gloves and hair covering. Each patient is fully covered with a sterile drape, except for a very small hole where the line is inserted. We also use special central-line catheters that have an antimicrobial coating.
  • Cleaning the patient’s skin. We use a special soap that contains chlorhexidine, an antibacterial chemical.
  • Using the best vein to insert the line. Inserting a central line in certain veins, such as a vein in the chest, is less likely to cause an infection.
  • Checking for infection every day. Health care professionals monitor every line in every patient every day to look for signs of infection.
  • Reviewing the need every day. When a line is no longer needed, we take it out right away.
  • Using a simulation laboratory. In a special laboratory, our health care professionals practice and sharpen their skills for inserting central lines and maintaining sterility.
  • Participating in the Comprehensive Unit-Based Safety Program (CUSP) sponsored by the Agency for Healthcare Research and Quality, a part of the U.S. Department of Health & Human Services. CUSP is a nationwide patient safety program to dramatically reduce certain hospital-acquired infections.

The central line checklist is a list of evidence-based practices that should be done every time that a central line is inserted. It’s like the checklist a pilot uses before takeoff to make sure that everything is ready and done properly.

Patients and their families can play a big role in preventing CLABSIs. If you or a family member were to become a patient in any hospital and a central line is required, here’s what you can do:

  • Ask questions before the line goes in. Before you agree to the insertion of a central line, ask the healthcare professionals lots of questions. Which vein will you be using? How will you clean the skin before it goes in? What steps will you take to lower the risk of infection?
  • Remind anyone who comes into the room to wash his or her hands before and after touching your loved one.
  • Make sure doctors and nurses check every day for signs of infection. They’ll be looking for redness, pain or swelling near the insertion site, pain or tenderness along the path of the line, drainage from the skin around the line, sudden fevers or chills. You should, too.
  • Watch visitors. Ask your friends and relatives not to visit if they feel ill.

C. Diff is a bacterial infection whose full name is Clostridium difficile. C. Diff has been seen commonly in hospitals in the past several decades. We’re seeing it a little bit more in the community now among people who haven’t been in a hospital. It’s a bacteria that causes diarrhea, high fever or abdominal pain. On rare occasions, patients with C. Diff need to have surgery to have part of their colon removed, and occasionally it has caused deaths.

People get C. Diff when they have been exposed to the organism and usually when they have been on antibiotics. Antibiotics destroy the normal healthy bacteria in their gut, allowing the C. Diff to overgrow and then cause disease.

MRSA, commonly pronounced “MER-suh,” stands for methicillin-resistant Staphylococcus aureus. It’s a type of staph bacteria that everyone has on their skin, in their nose and in different parts of the body. MRSA, in particular, is resistant to a class of antibiotics known as methicillin/oxacillin, and it is much harder to treat. MRSA can cause infections in the blood, on the heart valves and very common skin infections like boils.

MRSA used to be seen only in hospitals. But now we see it out in the community. Many people in the community have MRSA. They either have it on their bodies and it is not causing any problems, or they get the common skin infections it causes.

VRSA stands for vancomycin-resistant Staphylococcus aureus. For MRSA, the treatment of choice over the past few decades has been vancomycin. But now we’re seeing that the Staphylococcus aureus has even become resistant to vancomycin. It’s very uncommon; there have only been a dozen or so cases reported in the country. It has been reported in Delaware. But typically, it’s seen in patients who have longstanding chronic infections and are very chronically ill, who have been on a lot of antibiotics. They’ve had MRSA in the past, and it’s evolved into VRSA.

Patient Safety Videos

Speak Up for Your Rights

The goal of Speak Up is to help patients and their advocates become active in their care.

As a patient, you have the right to ...

  • Be informed about your care.
  • Make decisions about your care.
  • Refuse care.
  • Know the names of your caregivers.
  • Be treated with courtesy and respect.
  • Be listened to by your caregivers.
  • Have an interpreter.
  • Receive information in a way that meets your needs, such as if you have impaired vision.
  • Religious or spiritual services.
  • Copies of your test results and medical records.
  • Have a patient advocate with you during your care.
  • Privacy of your health information.
  • Ask that pictures or videos taken of you be used only to identify you or assist in your care.
  • Care that is free from discrimination. 

Be active in your care ...

  • Ask questions.
  • Pay attention to instructions from your caregivers.
  • Inform caregivers about your medicines, supplements and allergies.
  • Share your wishes about life-saving actions, such as being put on a ventilator. 

Your advocate can help ...

  • Get information and ask questions when you cannot.
  • Ask for help if you are not getting the care you need.
  • Make care decisions when you cannot (so long as he or she is a legal guardian, a health care power of attorney, or has some other legal permission).

If you think something is wrong ...

  • Ask to speak to a patient representative.
  • Work with the facility or health system to address the issue.
  • File a complaint with the state agency that licenses or certifies the facility.
  • Report a patient safety event to The Joint Commission.

"At ChristianaCare, we believe that when you leave with love, excellence follows. These values guide our exceptional caregivers every day in their work throughout the organization to put patients first and ensure safe, high-quality care and an exceptional experience for everyone."

- Janice E. Nevin, M.D., MPH
ChristianaCare President and CEO

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ChristianaCare routinely receives local, regional, and national recognition for the ways in which we serve our neighbors with love and excellence. Learn more about the ways in which our caregivers have been lauded for being respectful partners in care.
'When we support our caregivers, they bring their authentic selves to work'