Patient Portal FAQs
Patient Portal Frequently Asked Questions
With the Patient Portal, you are able to view your medical information, view your upcoming appointments with physical therapy, occupational therapy or speech therapy, and link to health education sites.
At this time only limited pieces of your medical record are available. As we expand the use of our electronic medical record system, more of your records will become available to you electronically. Currently, ChristianaCare shows only selected parts of your medical record including:
- All laboratory results except pathology and cytology reports
- Radiology reports including X-Ray, CAT Scan, MRI and Ultrasounds
- Medical information related to hospital admissions.
Information will become available at various times after your visit depending upon the test and when it was complete
Your medication list is for a specific point in time during your hospital admission. You should bring an updated list of your medications anytime you visit a doctor or hospital visit.
Yes, the Patient Portal is a safe Internet site according to State and Federal rules. You can only see your health information in the Patient Portal by using your personalized ID and password, known only to you. Unlike normal e-mail, all Patient Portal messaging is done while you are securely logged on to our website. To stop unauthorized use, all health information is stored safely behind our firewall in our electronic medical record (EMR) system
ChristianaCare has rules in place about the use of all health records by our staff and employees and has carefully outlined the only times under which your health information may be given to anyone outside the system. These rules follow state and federal law and are there to protect your privacy. Your name and e-mail address will be given the same care and privacy and will never be sold or leased by the ChristianaCare Patient Portal.
This is a free service.
Yes, your password can be changed online at any time by clicking in the upper right corner of the screen next to your account name, and click on “Account Settings”, and then click on the link and select “Change Settings with Cerner Health.” You will also see options for editing your email address and security question.
Please keep your password secret and do not share it with anyone. If you believe that someone has found out your password, please change it
Your Patient Portal information comes directly from your electronic medical record at ChristianaCare. If you believe there is an error in your medical information, please notify the ChristianaCare Privacy office at 302-623-4468
At this time, ChristianaCare Patient Portal is for viewing only. You can send a message from the Portal asking for your personal information or health record to be corrected.
Yes, access will be set up for you within 3 business days of when you submit the appropriate form. For patients over the age of 18, complete and submit this Authorization form. For patients between the ages of 12 and 18, the parent or legal guardian can complete and submit this Proxy Request form. Send the completed form by email to MedicalRecordRequest@christianacare.org or fax to 302-320-4859.
For patients under the age of 12, full access can be set up for the parents and/or legal guardians by sending an email to MyHealth@christianacare.org for this proxy access to be set up. Please include the following information in your email:
- Your Legal First, Last Name and Date of Birth
- Your Spouse or Significant Other’s Legal First, Last Name and Date of Birth
- Your Child’s Legal First, Last Name and Date of Birth
- Parent/Legal Guardian’s email address(es) that are to be set up with access
- Explanation of the request you are submitting
For patients between the ages of 12 and 18, we are only able to grant parents or legal guardians the ability to schedule appointments for their child or to have message exchanges with their child’s provider. To have this access set up, the parent or legal guardian can complete and submit this Proxy Request form. Send the completed form by email to MedicalRecordRequest@christianacare.org or fax to 302-320-4859.
Please note, it can take up to 3 business days to process your request.
Yes, follow the instructions above for requesting proxy access. This will need to be done for each child. You can use the same email address for each child. If you as the parent/guardian already have your own ChristianaCare patient portal, you will retain access to your own medical record information and will be able to login and switch between yourself and your children. You will be able to do this as long as you have used the same email address for yourself and your children.
You can revoke this access at any time by emailing MedicalRecordRequest@christianacare.org. Please note, it can take up to 72 hours to process the request.
If you need assistance with the following, please call 1-877-621-8014
- Password or Security Question reset
- Deactivate your portal account
- Patient portal tutorial
For all other portal help, please email firstname.lastname@example.org and include the following information. Please note, it can take up to 24 hours or next business day for a response.
- Your Legal First and Last Name
- Date of Birth
- Explanation of the issue/question you are submitting